FAQs about yacht rental

Q? CAN THE YACHT PICK US UP AT THE DOCK OF MY HOTEL?

A. No, usually hotels do not allow the use of their docks, you would have to ask directly at your hotel and consider that the time that the yacht takes to get to the dock, starts counting from your rental time. For example: if your rented 4 hours and the yacht takes 1 hour to get to the dock, and then 1 hour to get back from the dock to the marina, those are 2 hours that are deducted from your rental time.

We always recommend ground transportation.

 

Q?  CAN THE YACHT CAN PICK US UP IN TULUM OR PLAYA DEL CARMEN?

A. No, the only Marinas are located in Cancun or Puerto Aventuras, So it is necessary that you hire ground transportation.

 

Q? HOW DO WE GET TO THE MARINA?

A. We can arrange round transportation for you and your group from Cancun, Riviera Maya and Tulum on a SUB, VAN, MINIBUS or BUS.

 

Q? IS FOOD CATERING AVAILABLE ON ALL CHARTERS?

A. Catering can be hired at an additional cost, depending on the number of passengers. It includes Chef, food and open bar and we can adjust to your preferences.

 

Q? CAN WE BRING DRINKS OR FOOD ON BOARD?

A. You may bring anything additional you may want to eat or drink.

 

Q? CAN WE GO SNORKELING OR DO ANY OTHER WATER ACTIVITIES?

A. Snorkeling is included in the rental price. You can do jet skiing, wake boarding, paddle board, kayak or any other water activities you enjoy at and additional price. The captain will advise on that day the best area to do these activities depending on the weather conditions.

Q? CAN WE GET OFF THE YACHT TO EXPLORE ISLA MUJERES?

A. Yes of course that is possible, but the fee for using the dock is around 25 USD (500 mxn) per yacht, that can be paid in cash or card.

 

Q? WHAT DO YOU MEAN BY HALF DAY & FULL DAY?

A. Half Day means 4hrs, and Full Day means 8Hrs. Extra hours will be charged separately.

 

Q? WHAT IS YOUR CANCELLATION POLICY?

A. If cancellation is due to weather we will refund 100% of your money. If cancellation is on the date of your charter there will be no refund.   All cancellations must be given with at least 48 hours notice.

 

 

Q? HOW SHOULD WE BOOK THE YACHT?

A. To book, just make an initial deposit and then pay the remaining at departure time with card, cash or Wire Transfer (ZELLE).

 

Q? CAN WE GET A SPECIAL OCCASION ARRANGEMENT?

A. Yes we organize birthday, anniversaries, bachelorettes, etc, which includes balloons, cake and/or sparkling wine bottles. Please let us know what you need to we can send an invoice.

 

Q? WHAT IS THE USUAL ITINERARY?

A. Time Starts counting from the moment the time that was agreed on the rental. The yacht can sail around Cancun or straight to Isla Mujeres, stop at a snorkeling spot and then stop at a calm beach so you can enjoy, or get down to the island.